SHIPPING & RETURNS/REFUNDS POLICY
Effective Date: June 28, 2026
Shipping
Orders are processed and handed to our courier (SF Express) within 3 business days of payment confirmation.
Once shipped, you'll receive a tracking number by email.
International delivery times vary by destination and customs processing; we are not responsible for delays caused by customs authorities.
We are currently unable to ship books to addresses in Mainland China due to export restrictions. Other merchandise (figures, apparel, pins) is unaffected.
Import duties, taxes, and customs fees (if any) are the responsibility of the customer and are not included in the order total.
Please make sure your shipping address is correct at checkout — we cannot redirect a package once it has shipped.
Returns & Refunds
We want you to be happy with your order. If something's wrong, please contact us at info@oceancreative.com within 14 days of delivery.
Eligible for a refund or replacement:
Item arrived damaged or defective
Wrong item received
Order lost in transit (confirmed with the courier)
Not eligible for return:
Change of mind, once an item has shipped
Opened or used items, unless defective
Limited/numbered editions and special editions, once unsealed
To request a refund or replacement, email us with your order number and photos of the damaged/incorrect item. Approved refunds are issued to your original payment method within 7–14 business days. If a replacement is available, we'll ship it at no extra cost once the issue is confirmed.
If your order hasn't shipped yet, you may cancel for a full refund by contacting us before it leaves our warehouse.